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Mon-Fri: 7 am-3 pm Closed Sat. & Sun.
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Warranty Guidelines

We Make Working With Your Warranties Easy

Vision Mobile RV Repair work with most factories, extended warranty and insurance companies. All claims will require: manufacturer name, model number, serial number, date of purchase, year, make, model and VIN (Vehicle Identification Number) of your RV.  All warranties listed below will require $220 Service Fee that may not be covered by your warranty or insurance.

*Before a claim is started, you should make sure you have the proper coverage.  You should call your warranty company and double-check your coverage with the issue you need repaired.  We will not write insurance and warranty claims to cover items that should not be covered.
  1. RV Manufacture Warranty – The manufactory warranty comes with the purchase of a new RV – normally the warranty last one year from the date of purchase.
  2. RV Component Supplier Warranty – Most RV appliances come with a Limited Warranty. This warranty will cover labor for replacing a defective part by the product manufactory from Dometic, Norcold, Coleman-Mach, Suburban, ect.
  3. Extended Warranty – Based on the extended warranty agreement, your coverage could range from basic to premium. Covered items will be based on your warranty agreement.
  4. RV Insurance – Liability insurance for your RV in case of an accident.

RV Manufactory Factory Warranty or RV Component Supplier Warranty Process

During the initial visit, the technician will troubleshoot and locate the root cause of your issue, take pictures and help determine the best solution to resolve the problem.

Vision Mobile will work with the manufacturer to complete the warranty claim process and communicate our findings back to the customer. In most cases the manufacture warranty will not cover our Service Fees of $220 and it is the responsibility of the customer to pay during the initial visit.

Often manufacturers will require parts be sent to us from their facility to complete your repair. If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.

Extended Warranty or Insurance Claims Process

During the initial visit, the technician will troubleshoot and locate the root cause of your issue, take pictures and help determine the best solution to resolve the problem.

Vision Mobile will work with the Extended Warranty and Insurance provider to complete the extended warranty/insurance claim process and communicate our findings back to the customer. If the extended warranty or insurance company does not cover any items, listed in the claim, it is the responsibility of the customer to pay when the work is completed. (ie. Service Call, diagnostic, shipping ect.) If the extended warranty or insurance company covers the total amount of the claim, the customer will be reimburse the Service Fee – $220 minus your deductible.

If parts are needed to complete your repair, we will purchase all parts and schedule an appointment to repair.  If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.

 

Please give us a call if you have any questions concerning the Warranty Guidelines. We are here to assist.